Passware provides a 30-day Money Back Guarantee when any product does not function as advertised. Passware stands by its products and provides its customers with the most reliable and up-to-date password recovery solutions as well as excellent customer support service.
Products must be returned within 30 days from the date of their purchase.
Customers are required to produce evidence of the problem, e.g. screenshots, sample files, etc. upon request of a Passware Customer Support representative.
Full purchase prices are refunded, excluding shipping costs.
NOTE: For some types of files, such as MS Office 2007-2013 documents, RAR archives, and other types marked as "Brute-force Recovery" in the specifications table, the password recovery process is time-consuming. In this case, only the password recovery speed is guaranteed, but the time required to check all the passwords for this file depends on the password settings. Therefore, a long password recovery process is not a reason for a refund.
Single-use products (marked "for one file only") are non-refundable, regardless of the refund reason.